Please review the following return guidelines prior to completing your purchase with Luminox Audio.

1. Return Qualifications

To qualify for a return, your item must remain unused, unaltered, and stored in its original, undamaged packaging as received. All return requests must be formally submitted within 7 calendar days of the original date of purchase.

2. Excluded & Non-Returnable Merchandise

If returning a package, all bundled accessories must be complete and included within the original product packaging.

3. Restocking & Administrative Fee

Eligible returns are subject to a 20% restocking fee calculated based on the original retail purchase price. This assessment covers inventory processing, technical inspection, and handling costs.

4. Initiating a Return

To start a return request, please submit your order details to info@luminox-a.com. Please ensure your message includes:

• Full Order Number

• Reason for Return

• Supporting details or photographs (if applicable)

5. Return Logistics & Customer Responsibility

Customers are solely responsible for securing return transit and covering all associated shipping costs. Returns must be sent via a trackable, insured courier service. Processing will only commence upon physical receipt and verification of the package at our designated facility.

6. Inspection & Refund Process

Upon arrival, returned items undergo thorough technical evaluation. We will notify you via email confirming receipt and the outcome of the inspection. If approved, your refund will be issued to the original payment method, less the applicable 20% restocking fee.

7. Product Exchanges

For product exchanges, please contact our support desk or via vian@luminox-a.com directly before returning any goods. Our team will provide tailored instructions on how to proceed.

8. Damaged or Defect-Upon-Arrival Claims

If your shipment arrives damaged or exhibits technical defects, please contact us immediately upon delivery. We will prioritize your claim and provide step-by-step instructions for resolution or replacement.

9. Delayed or Unreceived Refunds

If your approved refund has not posted to your account after 14 days following our physical receipt of the returned item, please notify our customer service team right away for manual trace assistance.

10. Customer Support Contact

For questions, policy inquiries, or order assistance, please reach out directly to our dedicated customer service team at info@luminox-a.com.

11. Policy Modifications

Luminox Audio reserves the right to amend, update, or revise these policy terms at its sole discretion without prior notice. The current version posted on our official website supersedes all previous iterations.

Thank you for selecting Luminox Audio. We appreciate your trust in our brand.