shipping & delivery

1. Order Eligibility & Regional Sales Restrictions

  • Direct Purchasing Scope: Online orders are processed exclusively for regions without official local distributors. Direct purchases are not permitted in areas with active distribution agreements, including Hong Kong SAR, Taiwan, and South Korea.

  • Distributor Priority: Once a local authorized distributor is established in your destination country, direct web ordering through our store will no longer be available, and fulfillment to that region will cease.

2. Processing & Fulfillment Schedule

  • Pre-Order System: Every item is crafted on a pre-order basis. Standard processing and preparation typically require 7 to 14 business days prior to dispatch upon order confirmation.

  • Courier Services: Dispatch takes place Monday through Friday (excluding public holidays) via our logistics partners, SF Express or UPS.

  • Delivery Screening: International transactions undergo mandatory security verification to prevent fraud, which may occasionally extend fulfillment timelines.

3. Shipping Rates, Duties & Geographic Exclusions

  • Complimentary Shipping: Complimentary standard shipping applies to most international destinations and continental U.S. regions (excluding Alaska and Hawaii). Free shipping is offered at our discretion as a promotional courtesy and may be modified or withdrawn without prior notice.

  • Remote Area Coverage: Deliveries to low-density or remote locations may require custom freight calculations. We will provide a transparent carrier cost quote prior to dispatch; no markups are applied to freight fees.

  • Taxes & Customs: All import duties, tariffs, local taxes, and clearance fees associated with international deliveries remain the sole responsibility of the recipient. Refused shipments will have the return logistics cost deducted from any eligible refund.

4. Carrier Liability & Non-Refundable Shipping

  • Transfer of Risk: Risk of loss or damage transfers to the buyer once the shipment leaves our facility. We are not liable for lost, stolen, damaged, or misdirected packages after dispatch.

  • Operational & Environmental Delays: Delivery timeframes are estimated. We hold no liability for carrier disruptions caused by circumstances beyond our reasonable control, including adverse weather, mechanical issues, delivery attempts requiring signatures, missed carrier notices, or incorrectly supplied delivery addresses.

  • Non-Refundable Policy: All paid shipping fees are strictly non-refundable under any circumstances. Furthermore, stolen, damaged, or unreceived shipments are ineligible for monetary refunds.